Information, Referral & Assistance

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The Area Agency on Aging (AAA) staff provides information to make informed decisions for older people, their families and advocates by phone,  internet, or in person at the AAA office.

Make a Referral

For agency referrals, please click on the referral form link below:

Agency Referral Form

Resources and Contact Information

An IR&A Specialist provides thorough and unbiased information about community-wide resources and helps determine the right avenues to explore.

An IR&A Specialist will:

  • Assess the level of need
  • Evaluate resources
  • Assess response modes
  • Identify assisting community organizations
  • Provide information
  • Help locate needed alternative resources
  • Assist with linking to needed services
  • Follow up on referrals for services

The Area Agency on Aging develops and maintains a resource database, tracks service inquiries and service gaps, conducts education and outreach and coordinates with existing I&R centers such as 2-1-1 Texas of the Concho Valley.

For Information Referral & Assistance (IR&A) contact the Area Agency on Aging of the Concho Valley at (325)223-5704, toll free 1-877-944-9666 or simply dial 2-1-1, Option 1.