Texas Long-term Care Ombudsman

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Residents in nursing homes are among the most frail and vulnerable Texans. At times, they need help to improve their quality of life and care. An ombudsman can provide assistance so all facility residents receive respectful and competent care.

Congress amended the Older Americans Act in 1987 to establish the Long-Term Care Ombudsman program to serve residents in long-term care facilities. Ombudsman services are available in every state and territory of the United States. In Texas, the Office of the Long-term Care Ombudsman operates in the Texas Department of Aging and Disability Services.

The Texas Ombudsman Program advocates for quality of life and care for residents in nursing homes and assisted living facilities. Federal and state authority mandates ombudsmen to identify, investigate and resolve complaints made by, or on behalf of, residents and to provide services to help in protecting health, safety, welfare and rights. Information and assistance in choosing the most appropriate living residence is also a valuable service.

When Should an Ombudsman Be Called?

Contact the Concho Valley Area Agency on Aging (CVAAA) Managing Local Ombudsman for information about:

  • Choosing a nursing home

  • Financing nursing home care
  • Resident rights
  • Addressing problems
  • Becoming a volunteer ombudsman





    Volunteer Ombudsmen are needed in the Concho Valley!

    Ombudsman Volunteer Interest Form


    If you live in Coke, Concho, Crockett, Kimble, McCulloch, Menard, Reagan, Sterling, or Tom Green Counties we need you. For more information about becoming a volunteer Ombudsman, contact Amanda Sedeño, MLO at (325)223-5704, toll free 1-877-944-9666 or Amanda.Sedeño@cvcog.org

    Certified Ombudsmen must complete 12 hours of continuing education annually. Below you will find the resources and links you may utilize to obtain credit hours for continued certification.

    DADS Webinars:
    Information will be provided to Volunteer Certified Ombudsman by the Managing Local Ombudsman as these opportunities become available.

    Library Resources: Available for ombudsman and services providers, here at the Concho Valley Area Agency on Aging. Contact MLO, Amanda Sedeño, for more information.